Licensed Customer Service Retention Specialist Agency Experience

Location: Remote
Compensation: To Be Discussed
Staff Reviewed: Thu, Mar 28, 2024
This job expires in: 11 days

Job Summary

A company is looking for a Licensed Customer Service Retention Specialist with Agency Experience

Key Responsibilities:
  • Taking inbound calls for renewal reviews
  • Resolving customer issues, answering questions, and preventing policy cancellations
  • Contacting customers considering canceling policies and exploring retention options

Required Qualifications:
  • Holds an active Personal Lines Insurance license
  • Minimum 2 years of Independent Agency experience
  • Minimum 1 year of experience in selling and/or retention in the insurance space
  • Strong technical ability
  • Highly organized and able to manage multiple tasks/follow-ups with customers

COMPLETE JOB DESCRIPTION

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