Licensed Customer Success Analyst

Job Summary

A company is looking for an Employee Navigator Customer Service Analyst to join their team remotely.

Key Responsibilities

• Support new and existing customer websites and troubleshoot routine issues
• Test and audit software configurations to ensure proper functioning
• Assist in developing relationships with account teams, vendors, and customers to improve retention

Required Qualifications

• Licensure in Life and Health Insurance
• Associate's or Bachelor's degree, or equivalent work experience
• 1-3 years of applicable software and implementation experience
• Proficient with MS Office Suite
• 1-3 years of experience in an office environment, preferably in insurance, human resources, or financial sectors