Licensed Customer Success Specialist (LPN)

Job Summary

Working remotely as a full-time Licensed Customer Success Specialist (LPN), the candidate will engage with Medicare patients through phone interactions, providing essential information about services, confirming details, and scheduling initial doctor visits.

Key responsibilities

• Answer incoming calls from new patients and conduct follow-up outreach to ensure care initiation
• Explain services and Medicare coverage in clear, jargon-free language to patients
• Document all patient interactions accurately in the platform while maintaining confidentiality and compliance with HIPAA

Required qualifications

• Active LPN/LVN license or Community Health Worker (CHW) certification
• Minimum of 2 years of patient-facing experience with Medicare patients
• Strong understanding of Medicare and the U.S. healthcare system
• Ability to manage a high volume of phone calls effectively
• Reliable computer, internet connection, and a quiet environment for patient calls