Licensed EAP Care Manager

Job Summary

Providing telephonic and live chat support, the full-time Licensed EAP Care Manager will deliver clinical assessments, crisis interventions, and solution-focused support to members accessing the Employee Assistance Program while working remotely Monday through Friday from 11:30 am to 8 pm ET.

Key responsibilities

• Conduct telephonic and live chat assessments, providing brief, solution-focused interventions for various mental health concerns
• Perform risk assessments and crisis interventions, including safety planning and connecting members to urgent resources
• Document all interactions accurately and participate in supervision and team meetings to ensure high-quality member care

Required qualifications

• Master's degree in Social Work, Counseling, Psychology, or a related behavioral health field
• Two years of clinical experience, preferably in EAP or crisis intervention settings
• Active professional licensure in good standing (e.g., LCSW, LPC, LMFT)
• Ability to work efficiently in a fast-paced, queue-based environment using digital platforms
• Strong cultural competence and organizational skills for timely clinical documentation