Licensed EAP Care Manager

Job Summary

Providing telephonic and live chat support, the full-time Licensed EAP Care Manager will conduct clinical assessments, crisis interventions, and referral coordination for members accessing the Employee Assistance Program, all while working remotely from Monday to Friday, 11:30 am to 8 pm ET.

Key responsibilities

• Conduct telephonic and live chat needs assessments and screenings while managing an inbound EAP queue
• Deliver brief, solution-focused interventions and conduct risk assessments for members with various mental health concerns
• Provide consultation and support to HR and managers regarding employee performance issues within EAP scope

Required qualifications

• Master's degree in Social Work, Counseling, Psychology, or a related field
• Two years of clinical experience in EAP, crisis intervention, or brief counseling settings
• Active professional licensure in good standing (e.g., LCSW, LPC, LMFT)
• Ability to work efficiently in a fast-paced, queue-based environment using digital platforms
• Strong cultural competence and ability to work effectively with diverse populations