Licensed EAP Specialist

Job Summary

Providing telephonic assessment and solution-focused consultation, the full-time Licensed EAP Specialist will manage inbound calls regarding behavioral health benefits, engage in short-term problem resolution, and facilitate referrals while working remotely within the U.S.

Key responsibilities

• Take calls from a queue in a call center environment and respond to crisis calls, determining member eligibility and triaging appropriately
• Initiate counseling referrals and provide authorizations for appropriate outpatient care while documenting clinical notes in the care management database
• Conduct thorough assessments of risk and develop individualized action plans using Solution Focused Consultation and Motivational Interviewing

Required qualifications

• Master's degree in Psychology, Social Work, Counseling, Marriage and Family Therapy, or a related counseling field
• Active, unrestricted independent behavioral health license in the state of residence
• 2+ years of experience in a behavioral health setting
• Dedicated workspace/home office and secure high-speed internet at home
• Ability to work Monday - Friday, 8:30 AM - 5:00 PM CST