Licensed Executive Resolution Specialist

Job Summary

A company is looking for an Executive Response Specialist.

Key Responsibilities

• Manage executive escalations and incident management by investigating and resolving customer concerns across various channels
• Track and log issues in multiple systems for reporting purposes and propose settlement agreements as needed
• Communicate effectively with internal and external stakeholders regarding escalated concerns and ongoing status updates

Required Qualifications

• Associate's Degree in Business, Marketing, or equivalent experience
• Two or more years of experience in business analysis, research, or related fields
• Two or more years of experience in business writing
• Two or more years of experience in Consumer Relations or Team Lead experience in Operations with customer escalation experience
• Must obtain a license after training, with training costs covered