Licensed Hotline Counselor

Job Summary

To support the National Maternal Mental Health Hotline, the full-time Licensed Hotline Counselor will provide psychosocial support, referrals, and resources to pregnant and postpartum individuals while managing incoming inquiries via phone, text, and chat in a fully remote setting.

Key responsibilities

• Answer incoming inquiries and conduct assessments to provide immediate psychosocial support and evidence-based information
• Educate help-seekers about perinatal mental health resources and refer them to appropriate services
• Maintain accurate documentation of cases in the Salesforce system in real-time while ensuring privacy and confidentiality

Required qualifications

• Bachelor's degree in a related field (psychology, social work, counseling, etc.) preferred
• Must be a Licensed Mental Health Clinician or Licensed Healthcare Professional with experience in maternal and child health
• Two years of work experience in the maternal and child health population
• Professional liability insurance coverage of at least $1,000,000 per occurrence
• Demonstrated proficiency in software applications such as Microsoft Office and Google Workspace