Licensed Insurance Agent
Job Summary
Working remotely on a full-time basis, the Licensed Insurance Agent will provide exceptional customer service across multiple communication channels while processing new customer enrollments, claims, and fulfillment tasks during the evening shift from 12:00-8:30pm EST.
Key responsibilities
- Deliver outstanding customer care through phone, email, text, chat, and social media in a timely manner
- Utilize problem-solving skills to address customer issues and maintain positive relationships
- Process new customer enrollments, claims, and fulfillment tasks in compliance with company policies
Required qualifications
- Existing Property & Casualty Insurance License
- Prior experience in a customer service role with significant customer interaction
- Familiarity with ticketing software (e.g., Zendesk, Kustomer, Gladly)
- Strong administrative and computer skills
- Entrepreneurial interest and a passion for pets
Complete Job Description
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