Licensed Insurance Customer Care Representative

Job Summary

To support customer inquiries and insurance policy needs, the fully remote Licensed Insurance Customer Care Representative will deliver exceptional service, manage communications across multiple channels, and navigate various systems while adhering to compliance and legal requirements.

Key responsibilities

• Receive and respond to inquiries related to insurance matters, resolving moderately complex issues regarding policy provisions and conditions
• Document customer interactions thoroughly and escalate unresolved issues requiring advanced support for further resolution
• Stay informed about underwriting and policy guidelines, actively listening to customer concerns to identify trends and opportunities for process improvement

Required qualifications

• High School Diploma or equivalent required
• An active Property & Casualty (P&C) Producer Agent License is required
• Minimum of 1-3 years of customer service experience, preferably in a call center or insurance environment
• Intermediate computer skills with the ability to navigate multiple systems simultaneously
• Experience with Microsoft Office suite of tools preferred