Licensed Insurance Customer Service Representative

Job Summary

Dedicated to providing exceptional service, the full-time Licensed Insurance Customer Service Representative will manage policyholder inquiries, document interactions, and collaborate with teammates in a fully remote environment.

Key responsibilities

• Address policyholder service inquiries via phone and email regarding certifications, billing, and policy modifications
• Document all customer interactions accurately in the company's systems
• Meet case volume targets set by Service Leadership while maintaining professionalism in communications

Required qualifications

• 2 years' experience in a call center or fast-paced customer service environment
• Active Commercial Property and Casualty license
• Experience in the insurance industry
• Strong computer skills, including familiarity with CRM platforms and videoconferencing tools
• Ability to handle phone calls and emails for up to 8 hours a day