Licensed Insurance Customer Service Representative
Job Summary
To support a dynamic Personal Lines Service team, the full-time Licensed Insurance Customer Service Representative will manage client accounts, handle inquiries, and develop strong relationships with clients and carriers while working remotely.
Key responsibilities
- Servicing all aspects of client accounts, including policy changes, cancellations, and account updates
- Answering incoming calls and emails to assess customer needs and ensure satisfaction
- Preparing necessary paperwork and entering activities in the AMS360 management system
Required qualifications
- Property & Casualty (P&C) Insurance License
- Proven customer support experience in home and auto insurance
- Ability to multi-task and manage time effectively in a high-volume environment
- Proficient in Microsoft Office applications
- Experience with AMS360, PL Rater, or other rating tools preferred
Complete Job Description
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