Licensed Insurance Sales Operations Director

Job Summary

Licensed Insurance Sales Operations Director, a full-time remote position responsible for overseeing call center operations, lead generation, and agent performance in a high-volume insurance sales environment.

Key Responsibilities

• Manage call center performance, including agent productivity and KPIs
• Oversee lead generation processes, vendor selection, and performance optimization
• Develop and enforce operational workflows and accountability structures

Required Qualifications

• Direct ownership experience in a call center-based insurance sales operation
• Proven experience in lead generation and performance optimization
• Experience in high-volume, lead-driven environments
• Hands-on experience with onboarding systems and operational workflows
• Ability to drive agent performance and accountability at scale