Licensed Insurance Specialist

Job Summary

Serving as a primary point of contact for clients, the seasonal Licensed Insurance Specialist will manage inbound and outbound communications, utilizing web-based tools to resolve inquiries and ensure a positive customer experience while working remotely.

Key responsibilities

• Connect with customers via phone, email, chat, and social media to address questions and concerns
• Calmly resolve and de-escalate issues, escalating interactions when necessary
• Track call-related information for auditing and reporting purposes

Required qualifications

• Possess a home state Life & Health Insurance License
• High School Diploma or equivalent
• Minimum of 6 months of customer service experience
• Must be 18 years of age or older
• Comfortable with desktop computer systems and general knowledge of Windows-based systems