Licensed Insurance Specialist - Seasonal
Job Summary
Serving as a primary point of contact for clients, the seasonal Licensed Insurance Specialist will manage inbound and outbound communications to resolve inquiries and ensure a positive customer experience while working remotely on an hourly basis.
Key responsibilities
- Connect with customers via phone, email, chat, or social media to address questions and concerns
- Calmly resolve and de-escalate issues while tracking all call-related information for auditing
- Provide feedback on call issues and upsell services when required
Required qualifications
- Possess a home state Life & Health Insurance License
- High School Diploma or equivalent
- Minimum of 6 months of customer service experience
- Must be 18 years of age or older
- Comfortable with desktop computer systems and general knowledge of Windows-based systems
Complete Job Description
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