Licensed Member Advocate

Job Summary

A company is looking for a Licensed Member Advocate- Seasonal.

Key Responsibilities

• Handle inbound customer service calls, addressing member questions and resolving issues
• Verify enrollment and assist with post-enrollment activities for new clients
• Cross-sell additional products and provide information on plan benefits

Required Qualifications

• Must hold a resident state health insurance license or be able to obtain one
• Previous customer service experience, preferably in a call center environment
• Ability to handle high call volumes and manage multiple tasks simultaneously
• Strong organizational and interpersonal skills
• High level of integrity and customer focus