Licensed Member Advocate

Job Summary

A company is looking for a Member Advocate.

Key Responsibilities

• Handle inbound and outbound customer service calls, addressing member questions and resolving issues
• Verify enrollment and assist customers with post-enrollment activities and plan benefits
• Cross-sell additional products and document interactions accurately using provided tools

Required Qualifications

• Must hold a resident state health insurance license or have the ability to obtain one
• Previous customer service experience, preferably in a call center or similar environment
• Ability to handle high call volumes and manage multiple tasks simultaneously
• Strong organizational and interpersonal skills
• High level of integrity and customer focus