Licensed Member Advocate Specialist

Job Summary

A company is looking for a Member Advocate Specialist, Member Loyalty-Seasonal.

Key Responsibilities

• Support beneficiaries with inquiries regarding hospital indemnity products and guide them through post-enrollment activities
• Handle inbound and outbound customer service calls, ensuring a seamless experience and high member satisfaction
• Verify enrollment and assist members with questions related to their current plans and benefits

Required Qualifications

• Possess or obtain a resident state health insurance license
• Availability to work shifts between 5:00 AM - 6:00 PM PST, including overtime, weekends, and holidays
• Strong organizational and interpersonal skills
• Ability to manage high call volumes and multiple tasks simultaneously
• Comfortable with desktop computers and knowledge of Office applications