Licensed Patient Care Advocate

Job Summary

Working remotely on a full-time basis, the Licensed Patient Care Advocate will manage outreach and education efforts to close care gaps, improve member and provider experiences, and support quality improvement initiatives in collaboration with healthcare providers.

Key Responsibilities

• Acts as a liaison and advocate for members, facilitating communication between members, families, and healthcare providers
• Conducts telephonic outreach and face-to-face education to address care gaps and assist members in accessing preventive services
• Schedules appointments and arranges transportation for members to ensure they receive necessary care and services

Required Qualifications

• Bachelor's Degree in Healthcare, Public Health, Nursing, Psychology, Social Work, Health Administration, or a related field, or equivalent work experience
• A total of 4 years of experience in direct patient care, social work, quality improvement, or health coaching, preferably in a managed care environment
• At least 2 years of experience in direct patient care, social work, quality improvement, or health coaching
• Preferred certifications include Licensed Practical Nurse (LPN), Licensed Master Social Work (LMSW), Certified Social Worker (C-SW), Licensed Social Worker (LSW), or Licensed Registered Nurse (RN)