Licensed Property & Casualty Agent

Job Summary

To provide expert guidance on personal lines insurance products, the full-time Licensed Property & Casualty Agent will assist members with inquiries related to quotes, policy changes, and billing while working remotely in a service-focused role with no sales involved.

Key responsibilities

• Engage with members via phone, email, and other channels to assist with insurance-related inquiries
• Process insurance transactions such as endorsements and cancellations while ensuring compliance with regulations
• Collaborate with insurance carriers and internal teams to resolve issues and provide accurate information

Required qualifications

• High School diploma or GED required; some college degree preferred
• At least 6 months of customer service experience required; contact center experience is a plus
• Must have an Active Property & Casualty or Personal Lines license
• Typing speed of 20 WPM with 90% accuracy
• Solid understanding of insurance compliance and regulatory standards