Licensed Rehab Client Success Manager

Job Summary

A company is looking for an RCM Client Success Manager (B2B SaaS).

Key Responsibilities:

• Build deep, trust-based relationships with clients as their primary strategic partner post-go-live
• Own the client relationship for Prompt + Prompt RCM users, acting as the go-to liaison for all related inquiries
• Analyze client performance data and KPIs to identify risks and opportunities, presenting insights during client check-ins

Required Qualifications:

• Active clinical license as a Physical Therapist (PT), Occupational Therapist (OT), or Speech-Language Pathologist (SLP)
• Strong understanding of clinical, administrative, and billing workflows in rehab therapy practices
• At least 3 years of experience in medical billing, insurance claims, or revenue cycle management preferred
• Demonstrated success in customer-facing roles, with the ability to build rapport and drive client satisfaction
• Tech-savvy with proficiency in Microsoft Excel and other platforms, capable of tracking performance metrics