Licensed Senior Customer Experience Representative
Job Summary
As a full-time Senior Customer Experience Representative, the licensed professional will assist customers with their insurance needs, providing guidance, resolving inquiries, and ensuring exceptional service in a remote work environment.
Key responsibilities
- Receive inbound calls and build strong rapport with customers to foster trust
- Manage financial transactions and coverage changes accurately while ensuring compliance
- Educate customers on coverage options and policy features to align with their needs
Required qualifications
- 1-2 years of customer service experience, preferably in the insurance industry
- Active Personal Lines License or ability to obtain within 30 days of employment
- Proven ability to thrive in a fast-paced, high-volume call environment
- Strong multitasking capabilities and attention to detail
- Proficiency in Microsoft Office and Google Workspace applications
Complete Job Description
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