Licensed Senior Manager, Legal Operations
Job Summary
Leading the design and maintenance of process architecture, the fully remote Licensed Senior Manager, Legal Operations will oversee quality assurance initiatives, manage process inventory, and drive operational improvements within Client Legal Services.
Key responsibilities
- Establish and lead the design of end-to-end process architecture for Client Legal Services
- Manage quality programs, including attorney file reviews and operational audits, to ensure high service standards
- Collaborate with various stakeholders to recommend solutions and improve process consistency and operational effectiveness
Required qualifications
- Licensed attorney with experience in legal operations or quality assurance
- Proven track record in process design and operational improvement initiatives
- Experience in conducting audits and root cause analyses within legal services
- Strong ability to collaborate with cross-functional teams and communicate findings effectively
- Familiarity with metrics and insights to evaluate performance and drive continuous improvement
Complete Job Description
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