Licensed Telehealth Crisis Provider

Job Summary

Providing direct services to students, the part-time Licensed Telehealth Crisis Provider will respond to crisis calls, conduct risk assessments, and collaborate on safety plans while working remotely on a shift-based schedule.

Key responsibilities

• Provide warm, empathetic responses to incoming calls from students in need of support or experiencing a crisis
• Complete risk assessments and de-escalate crisis situations to prevent self-harm or harm to others
• Initiate follow-up calls to check on client welfare and encourage service linkage

Required qualifications

• 1+ years of experience in telehealth, crisis management, or a call center environment
• Training and experience in assessment, crisis intervention, and treatment planning
• Ability to learn and demonstrate mastery of clinical policy and operational protocols
• Proven ability to work well under pressure while maintaining professionalism
• Schedule flexibility to work non-traditional hours, including evenings and weekends