Licensed Telesales Agent - Spanish

Job Summary

To support a growing telesales team, the full-time Licensed Telesales Agent - Spanish will manage inbound and outbound calls to educate prospective and current members about healthcare products, assist with enrollment applications, and transition to member services post-Annual Enrollment Period, all while working remotely.

Key responsibilities

• Support inbound and outbound call campaigns, educating members about products and assisting with enrollment applications
• Establish rapport with prospective members through effective questioning and active listening to convert them into customers
• Assist current members in evaluating their coverage and making appropriate plan changes while meeting sales quotas

Required qualifications

• Possession of a valid/current state health insurance license or ability to obtain one before the start date
• Bilingual fluency in Spanish and English, both written and oral, with the ability to pass a language assessment
• Flexibility to work weekends and evenings as required by business needs
• Strong interpersonal skills to build relationships and demonstrate empathy
• Proficiency in computer operations and ability to navigate multiple systems simultaneously