Licensed Triage Consultant

Job Summary

Providing critical support for participant engagement, the full-time Licensed Triage Consultant will assess needs, determine eligibility for services, and facilitate referrals within a remote contact center environment.

Key responsibilities

• Conduct participant intake and needs assessments to ensure timely and accurate referrals to appropriate services
• Document interactions and case information in accordance with program requirements while maintaining high customer service standards
• Assist participants in accessing various resources, including TRICARE and community-based services, while ensuring a seamless experience

Required qualifications

• Master's degree from an accredited graduate program in a mental health-related field such as social work, psychology, marriage/family therapy, or counseling
• Ability to pass a DoD Tier 1 suitability investigation within 30 days of hire
• Knowledge and understanding of military life and the unique needs of service members and their families
• Familiarity with contact center operations, including call handling and documentation
• Strong customer service and communication skills suitable for a contact center environment