Licensed Triage Consultant

Job Summary

Providing essential support to the Military OneSource contact center, the full-time Licensed Triage Consultant will assess participant needs, determine eligibility for services, and facilitate referrals to appropriate resources while working remotely.

Key responsibilities

• Conduct participant intake and needs assessments to determine eligibility and appropriate service pathways
• Facilitate referrals and warm hand-offs to Military OneSource services, ensuring timely and accurate information delivery
• Document participant interactions and case information in compliance with program requirements

Required qualifications

• Master's degree from an accredited graduate program in a mental health-related field such as social work, psychology, marriage/family therapy, or counseling
• Ability to pass a DoD Tier 1 suitability investigation within 30 days of hire
• Knowledge and understanding of military life and the unique needs of service members and their families
• Familiarity with contact center operations, including call handling and documentation
• Strong customer service and communication skills appropriate for a contact center environment