Licensed Triage Consultant II

Job Summary

A company is looking for a Call Center Licensed Triage Consultant II to work remotely.

Key Responsibilities

• Provide leadership support and guidance as the senior Triage Consultant for complex cases
• Conduct comprehensive assessments and respond to high-volume telephonic and chat contacts in a 24/7 call center environment
• Assess crisis situations, manage high-risk cases, and perform follow-up contacts while documenting interactions thoroughly

Required Qualifications

• Master's degree in Social Work, Psychology, Marriage and Family Therapy, Counseling, or a related field
• Current, valid, unrestricted independent counseling license issued by a relevant authority
• Minimum of one year of professional experience in an Employee Assistance Program (EAP) or similar setting
• Demonstrated experience in counseling or behavioral/mental health services
• Proficiency in Microsoft Office applications and electronic documentation systems