Life and Health Insurance Associate
Job Summary
Providing exceptional customer service, the full-time Business Associate 1 Customer Service will serve as a primary contact for members and providers, assisting with benefit verification and claim status while working remotely from Pennsylvania.
Key responsibilities
- Handle customer inquiries regarding eligibility, benefits, and claim status in a professional manner
- Document all customer interactions accurately and maintain compliance with HIPAA regulations
- Educate members on web portal resources and assist with navigation
Required qualifications
- One to two years of customer service experience
- Bachelor's degree preferred
- Life, Health, and Accident License preferred
- Working knowledge of medical terminology and HIPAA guidelines is a plus
- Proficiency in Microsoft Office applications
Complete Job Description
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