Life and Health Insurance Representative

Job Summary

Providing exceptional service to insureds, carriers, and partners, the full-time remote Life and Health Insurance Representative will respond to inquiries, resolve issues related to coverage and claims, and maintain accurate customer service documentation.

Key responsibilities

• Respond to inbound calls, emails, and inquiries from customers and carriers in a professional and timely manner
• Process client requests, policy changes, and updates received through various communication channels
• Identify opportunities for process improvement and collaborate effectively within the team to enhance customer satisfaction

Required qualifications

• High School diploma or equivalent with 1 to 2 years of customer service experience, preferably in a call center environment
• Strong technical aptitude with the ability to manage multiple systems and applications
• Experience in the insurance, healthcare, or financial services industry is preferred
• Life & Health license (IL) is preferred but not required