Life and Health Licensed Member Advocate

Job Summary

A company is looking for a Member Advocate - Employee Benefits.

Key Responsibilities

• Answer calls and perform outreach to clients and members regarding their questions and issues
• Conduct research to identify issues and collaborate with team members for effective resolution
• Log member interactions and analyze data to improve service models

Required Qualifications

• High school diploma or equivalent
• 3 to 5 years of experience in a service or call center role
• Working knowledge of employee benefits and the insurance industry
• Ability to read and interpret insurance contracts and plan documents
• Excellent organizational skills and a track record of delivering customer service