Life/Health Agent Licensed Specialist

Job Summary

A company is looking for a Customer Support Operations Specialist.

Key Responsibilities

• Provide employee benefits support through inbound and outbound calls and emails, managing cases, and processing employee accounts accurately and timely
• Support business consultants and employer groups by resolving employee issues and meeting service-level expectations
• Manage fluctuating support volumes, especially during Open Enrollment, by multitasking across multiple systems and escalating issues as needed

Required Qualifications

• Ability to obtain and maintain Life/Health Agent licenses; customer service experience in a professional environment
• Proficiency with spreadsheets, Gmail, and call center tools, with the ability to navigate multiple systems simultaneously