Life & Health Operations Manager

Job Summary

As a fully remote opportunity, the Offshore Business Process Operations Manager will lead operational transition efforts in the Employee Health & Benefits area, partnering with onshore and offshore teams to ensure effective process design, implementation, and stabilization.

Key responsibilities

• Conduct discovery for identified work targeted for offshore transition
• Lead implementation activities and transition coordination
• Create and maintain SOPs, job aids, and knowledge articles

Required qualifications

• College Degree or equivalent education, training, and work-related experience
• Seven years of experience in the Employee Benefits and Health Insurance industry
• Leadership experience
• Proven ability to influence others at all levels of the organization
• Strong operational leadership and transition management capabilities