Life Insurance Client Support Specialist
Job Summary
Supporting life insurance sales through agents and carriers across the United States, the full-time salaried Life Insurance Client Support Specialist will manage inbound support requests, verify customer coverage, and assist with technical inquiries while working remotely.
Key responsibilities
- Manage inbound support requests regarding technical questions and life insurance applications within SLA time frames
- Verify new customer coverage and address inquiries from agents regarding the application journey and process
- Identify knowledge gaps and collaborate with management to improve processes and support product launches
Required qualifications
- Minimum 2 years of client support experience
- Experience in the life insurance industry
- Proven ability to manage a high volume of chat and email communications
- Strong time management skills with the ability to prioritize tasks based on urgency
- Excellent writing ability and customer service skills
Complete Job Description
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