Life Insurance Complaint Analyst

Job Summary

A company is looking for an Operations Complaint Specialist.

Key Responsibilities

• Independently manage and catalog incoming complaints, including documentation and research
• Lead the resolution of complaints by collaborating with customers and agencies
• Create detailed response letters and consult with management on escalated concerns

Required Qualifications

• 3-5 years in Compliance or Operations, with an emphasis on written communications
• 2 years of experience with Indexed Universal Life Insurance
• High school diploma required
• Ability to make impactful decisions and remain calm in escalated situations
• Strong relationship-building skills