Life Insurance Complaint Analyst

Job Summary

A company is looking for an Individual Life Insurance Complaint Analyst - Remote.

Key Responsibilities

• Manage and document incoming complaints, including research and call notes
• Lead the resolution of complaints by collaborating with customers and agencies
• Create detailed response letters and consult with management on escalated concerns

Required Qualifications and Education

• College degree or equivalent work experience preferred
• 3-5 years in Compliance or Operations with an emphasis in written communications
• 2 years of Indexed Universal Life Insurance experience required
• High school diploma required
• MS Excel experience is a plus