Life Insurance Complaint Resolution Specialist

Job Summary

Managing complex life insurance complaints remotely, the full-time Individual Life Insurance Complaint Resolution Specialist will investigate customer concerns, synthesize information into clear findings, and collaborate with various stakeholders to ensure timely and fair resolutions.

Key responsibilities

• Manage complex life insurance complaints from intake through closure
• Investigate customer concerns by reviewing documentation and analyzing information from multiple sources
• Draft professional response letters and case documentation for customers and stakeholders

Required qualifications

• 3-5 years of experience in Compliance, Operations, legal support, or customer resolution
• Exceptional writing skills with the ability to explain complex information clearly
• Strong research and critical thinking skills for investigating issues and identifying gaps
• Life insurance or annuity experience preferred
• High school diploma required; college degree or equivalent work experience preferred