Life Insurance Customer Specialist

Job Summary

Providing exceptional customer support, the full-time Life Insurance Customer Specialist will manage inbound calls related to policy inquiries, assist agents and policyowners, and maintain knowledge of company products while working remotely.

Key responsibilities

• Respond to inbound calls and provide support on policy values, coverage options, and various customer inquiries
• Maintain a working knowledge of company products and procedures, ensuring compliance with service standards
• Collaborate with various departments to facilitate efficient customer service and resolve issues proactively

Required qualifications

• Bachelor's Degree preferred
• Previous customer service or call center experience preferred
• Ability to communicate effectively and tactfully with agents and policyowners
• Proficiency in navigating multiple information systems and screens
• Strong organizational skills and ability to adapt to frequent changes