Life Sciences Engagement Manager

Job Summary

To support customer success in the life sciences sector, the full-time remote Life Sciences Engagement Manager will own end-to-end customer programs, ensuring effective delivery and adoption of AI-powered solutions while partnering with account teams and directing delivery pods.

Key responsibilities

• Manage customer programs from contract signature through expansion, ensuring accountability for outcomes and clear milestones
• Collaborate with account teams to bridge sales and execution, ensuring excellence in engagement delivery
• Lead solutioning conversations and drive adoption, enabling change management and identifying growth opportunities within customer engagements

Required qualifications

• 3-5 years of experience in enterprise customer-facing roles such as implementations, consulting, or technical program management
• Background in life sciences, with a focus on reproducibility, auditability, and compliance
• Ability to navigate ambiguity and transform unstructured conversations into actionable plans
• Technical fluency in software architecture, predictive modeling, and data science practices
• Proven track record of ownership in delivering complex projects throughout their full lifecycle