Lifecycle Operations Manager
Job Summary
To support a growing team, the full-time remote Lifecycle Operations Manager will manage the technical execution of lifecycle marketing strategies by transforming briefs and journey maps into live flows in Klaviyo and Postscript, ensuring operational efficiency and system health.
Key responsibilities
- Translate marketing strategies into tested, live flows in Klaviyo and Postscript while ensuring all technical aspects are buildable
- Own the technical health of the lifecycle stack, including integration stability and data governance, while driving operational efficiency through reusable systems
- Monitor flow health and proactively address issues, ensuring all components function correctly and meet reporting requirements
Required qualifications
- 2-4 years of hands-on experience in lifecycle or CRM operations at a DTC or ecommerce brand
- Deep working knowledge of Klaviyo, including flows, segments, and integrations
- Hands-on experience with Shopify and Recharge, particularly regarding subscription data
- Technical proficiency in HTML, CSS, and templating logic for email
- Demonstrated experience collaborating with developers or data teams on integrations and event tracking
Complete Job Description
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