Live Chat Customer Service Representative

Job Summary

A company is looking for a Live Chat Representative to provide exceptional customer service through online chat interactions.

Key Responsibilities

• Respond to customer inquiries and provide information about services via online chat
• Assist customers with scheduling service appointments and resolving issues
• Document customer interactions and maintain accurate records of chat conversations

Required Qualifications

• High school diploma or equivalent
• Proven experience in a customer service role, preferably in a live chat environment
• Familiarity with CRM software and live chat platforms
• Ability to multitask and handle multiple chat conversations simultaneously
• Ability to work independently and as part of a team