Live Chat Specialist

Job Summary

To support client engagement, the part-time Live Chat Specialist will respond to live chat inquiries on client websites, manage multiple conversations, and provide timely, professional assistance while working remotely from 7 PM to 11 PM Eastern Time, Monday through Friday.

Key responsibilities

• Respond to live chat inquiries in a timely and professional manner
• Assist website visitors by answering questions and connecting them with appropriate resources
• Complete administrative tasks, including client setup and reporting

Required qualifications

• Ability to type at least 60 words per minute
• Customer service experience with a calm and helpful approach
• Experience using live chat software (preferred)
• Background in technology, consumer electronics, or marketing (preferred)
• Strong written communication skills, including excellent grammar and punctuation