Live Operations Support

Job Summary

Supporting daily operations and quality management, the full-time Live Operations Support will monitor and troubleshoot fulfillment challenges while interacting with customers and merchants in a fully remote environment.

Key responsibilities

• Support daily operations and quality management across delivery and fulfillment workflows
• Monitor and troubleshoot fulfillment challenges before they escalate
• Execute and provide feedback on standard operating procedures and assist with pilot initiatives

Required qualifications

• 2+ years of experience in last-mile logistics or live operations support
• Experience in high-visibility delivery/logistics environments such as FedEx or UPS preferred
• Strong troubleshooting and problem-solving skills
• High school diploma or GED required
• Bilingual Spanish skills are a plus