Live Operations Team Lead

Job Summary

A company is looking for a Team Lead, Live Operations.

Key Responsibilities:

• Manage daily operations and performance of a team of four Senior Support Specialists
• Oversee the use of AI-enabled tools to ensure operational efficiency and quality
• Conduct performance audits and manage accountability through regular reviews and coaching

Required Qualifications:

• 5+ years of professional experience, with at least 2+ years in a leadership role
• Experience in online marketplace or e-commerce environments
• Proven track record of improving underperforming teams
• Familiarity with data analysis tools like Excel or Google Sheets; SQL knowledge is a plus
• Ability to work a flexible schedule, including weekends and holidays