LMS Support Specialist

Job Summary

A company is looking for an LMS Support Specialist.

Key Responsibilities

• Own and manage the global help and support model for the Commercial LMS, including service-level expectations and issue resolution
• Lead daily LMS support operations, including ticket management and monitoring service KPIs
• Design self-service resources and capture user feedback to enhance the LMS user experience and adoption

Required Qualifications

• 3 years of experience in learning technology, LMS administration, or global platform support
• Proven experience leading help desk or service operations in a global organization
• Hands-on experience with enterprise LMS platforms
• Strong operational leadership skills for process design and service governance
• Experience working with external vendors and managing platform escalations