LMS Support Specialist
Job Summary
To support a growing Industrial Skills team, the full-time temporary LMS Support Specialist will serve as the primary point of contact for customers using the Learning Management System, assisting with navigation, troubleshooting, and maximizing training program value remotely for approximately 4 months.
Key responsibilities
- Act as the main contact for LMS administrators and users, addressing questions about navigation, functionality, and reporting
- Troubleshoot access issues and platform-related concerns while delivering exceptional customer support
- Educate customers on LMS functionality, assist with onboarding, and collaborate with cross-functional teams to enhance customer success
Required qualifications
- 3+ years of experience in customer support, technical support, or a similar customer-facing role
- Experience supporting a software application, SaaS platform, or Learning Management System
- Strong troubleshooting and issue-resolution skills
- Ability to communicate technical concepts to both technical and non-technical users
- Experience using CRM, ticketing, or case-management systems
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 47,805 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
