Loan Assistant Manager

Job Summary

Managing the operations of a remote call center, the full-time Service Center Loan Assistant Manager will oversee staff, ensure quality member service, and enhance financial relationships while coaching agents on sales and servicing techniques.

Key responsibilities

• Coaches and trains call center agents on sales and servicing techniques while monitoring performance metrics
• Assists agents in resolving escalated issues and performs audits to ensure compliance with regulations and internal procedures
• Participates in budget planning and drives innovation and improvements across the department

Required qualifications

• Three years of experience in a similar or related role, with a focus on call center supervision
• Two-year college degree or completion of a specialized course of study at a business or trade school
• Advanced skills in Microsoft Office and familiarity with Symitar
• Ability to coach and lead others in providing quality service and selling financial services
• Knowledge of credit union policies and procedures related to loan origination and new accounts