Loan Counselor - AZ Licensed
Job Summary
Managing mobile home mortgage accounts from early-stage delinquency through resolution, the remote Loan Counselor - AZ Licensed will focus on borrower outreach, payment collection, and loss mitigation while ensuring compliance with all relevant guidelines.
Key Responsibilities
- Manage a portfolio of mobile home mortgage loans across all stages of delinquency
- Perform outbound and inbound borrower contact to resolve delinquent accounts
- Analyze borrower financial situations and provide counseling on available options
Required Qualifications
- High school diploma or equivalent required; college coursework preferred
- 1-3 years of mortgage collections or servicing experience, including mobile homes preferred
- Working knowledge of GSE, FHA, VA, and Conventional loan programs
- Proficient with mortgage servicing systems and Microsoft Office
- Strong negotiation and customer service skills
Complete Job Description
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