Loan Counselor - AZ Licensed

Job Summary

Managing mobile home mortgage accounts from early-stage delinquency through resolution, the full-time Loan Counselor - AZ Licensed will perform borrower outreach, payment collection, and loss mitigation while working remotely.

Key Responsibilities

• Manage a portfolio of mobile home mortgage loans across all stages of delinquency
• Perform outbound and inbound borrower contact to resolve delinquent accounts
• Analyze borrower financial situations and provide counseling on available options

Required Qualifications

• High school diploma or equivalent required; college coursework preferred
• 1-3 years of mortgage collections or servicing experience, including mobile homes preferred
• Working knowledge of GSE, FHA, VA, and Conventional loan programs
• Proficient with mortgage servicing systems and Microsoft Office
• Strong negotiation and customer service skills