Loan Origination Support Analyst
Job Summary
Supporting financial institutions remotely, the full-time Loan Origination Support Analyst will manage customer support requests, assist with loan lifecycle issues, and provide expertise in lending software and documentation.
Key responsibilities
- Serve as the primary support resource for financial institutions using Hawthorn River lending solutions
- Research and troubleshoot customer-reported issues, coordinating with internal teams and third-party providers as needed
- Create and maintain knowledge base documentation and provide virtual training to customers
Required qualifications
- Minimum of five years of relevant experience in banking, lending operations, or loan documentation
- Experience generating and/or reviewing consumer, commercial, and real estate loan documentation
- Strong understanding of loan operations and the end-to-end lending process
- Familiarity with TRID-related consumer lending documentation
- Experience with loan origination systems and lending software platforms
Complete Job Description
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